Shipping policy
Shipping Policy
We aim to process and dispatch all orders as quickly as possible while ensuring each piece is carefully inspected and securely packaged.
Processing Time
Orders are typically processed within [1–3 business days] after payment is received. During peak periods or promotions, processing times may be slightly longer.
Shipping Timeframes
Delivery times vary depending on your location and the shipping method selected at checkout.
- Australia: [2–7 business days]
- International: [7–21 business days]
Please note that these are estimated delivery times and may be affected by postal delays, customs processing, or other external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order details.
Tracking
Once your order has been dispatched, you will receive a tracking number via email. It is the customer’s responsibility to monitor the shipment using the provided tracking details.
Customs & Duties (International Orders)
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in our prices or shipping fees.
Delivery Issues
We are not responsible for:
- Delays caused by postal services or customs
- Incorrect shipping addresses provided at checkout
- Lost or stolen parcels once marked as delivered
Please ensure your shipping details are accurate before completing your purchase.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within [insert number] days of delivery with photos and details so we can assist you.
Important Note
Each jadeite piece is carefully packaged to ensure safe delivery. Due to the unique and delicate nature of natural jadeite, we take extra care in handling every order.